How Scandlines uses cookies on its sites

This website uses cookies to allow us to see how the site is used. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this.

Owner and contact information

This website is run and owned by:

Carretera de Taliarte s/n (Lighthouse)
35200. Telde
Gran Canaria. Spain

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Are cookies dangerous?

No. Cookies are small pieces of text. They are not computer programs, and they can’t be executed as code. Also, they cannot be used to disseminate viruses, and modern versions of both Microsoft Internet Explorer and Netscape browsers allow users to set their own limitations to the number of cookies saved on their hard drives.

Can cookies threaten my privacy?

Cookies are stored on the computer’s hard drive. They cannot access the hard drive – so a cookie can’t read other information saved on the hard drive, or get your e-mail address etc. They only contain and transfer to the server as much information as you yourself have disclosed to a certain website.

A server cannot set a cookie for a domain that it is not a member of. In spite of this, users quite often find in their computer files cookies from web sites that they have never visited. These cookies are usually set by companies that sell internet advertising on behalf of other web sites. Therefore it may be possible that user information is passed to third party web sites without the users’ knowledge or consent, such as information on surfing habits. This is the most common reason for people rejecting or fearing cookies. Scandlines does not sell your information to third parties.

Cookies on
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Cookies keep track of any previous visits and purchases, as well as your preferences on our site, like language and currency settings.

Here is an overview of the cookies used on this website, and our relevant partners:

Necessary cookies
These cookies are necessary and enables you to navigate the website and use its features. Without these cookies, services you have asked for, like buying a ticket, cannot be provided.

  • The content of the website is stored and administered through a Sitecore CMS platform. It places cookies, used to recognize you, as you navigate through the site.
  • Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of the user’s browser session and can also become no longer accessible after the session has been inactive for a specified length of time, usually 20 minutes.
  • When you book a ferry ticket, a new browser window opens with a booking dialogue. The booking dialogue uses 2 types of cookies. They are both ‘session cookies’, and they are automatically deleted, when you close your browser. They are used to differentiate between users by the system, and help avoid unnecessary strain on our booking system.

Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous. It is only used to improve how the website works.

It could for example be tracking the number of visits or other information used for analysis, as well as questionnaires.

These cookies collect data on individual users in a limited way.

  • We use Google Analytics to analyze how our users utilize the website. The cookie collects information about your usage (traffic data including your IP address*), and it’s transmitted to and stored on Google’s servers in the United States. You can turn off cookies from Google Analytics here:
  • We’re only collecting the first 2 numbers of your IP address, so it’s anonymised.
  • We use Adform to analyze how users interact with the website, and to optimize our marketing efforts by showing ads based on the content you view on the website.
  • We use Specific Media for targeted advertising.

Functionality cookies
These cookies allow the website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Marketing – anonymous tracking across websites

These cookies are used to track the user’s browsing habits across websites. The cookies can be used to profile users based on their searches, and the web pages they visit. These cookies may store data identifying the individual user or containing specific information about the user. Anonymous data may be shared with a third party.

These cookies are used to track the user’s browsing habits across websites. The cookies can be used to profile users based on their searches, and the web pages they visit. These cookies may store data identifying the individual user or containing specific information about the user. Anonymous data may be shared with a third party.

  • Ad This allows you to share content on social media. When you share content, Ad This generates a cookie that collects information on what pages you share and on what social media platforms.
  • Cookies from Facebook are used to show a ‘Like’ button, and information about which of your friends’ ‘Like’ the content. Facebook also gives access to a statistical tool (Facebook Insights) that shows information on the use of Facebook.

Marketing – targeted advertising

These cookies are used to track searching and reading habits. The collected data is used to show individualized marketing content, like banner ads. The use of these cookies may involve storage and use of personally identifiable content and/or sharing of this data with a third party in order to show individually tailored content. Any information stored in these cookies may be sold to a third party.

  • We are collaborating with the firm Maxus that utilizes the software Adform and Specific Media, and another firm Atcore that utilizes Google Adwords to manage internet advertising in order to show you relevant ads.

Flash cookies
If you have Adobe Flash installed on your computer (most computers do), small files may be stored on your computer that contain Flash media, such as video clips. These files are known as Local Shared Objects (LSOs) or Flash cookies. They can be used for the same purposes as regular cookies (properly called HTTP cookies).

Flash cookies can also back up the data that is stored in a regular cookie. When you delete cookies using your browser controls, your Flash cookies are not affected. So a website that served a cookie to you may recognise you on your next visit if it backed up its now-deleted cookie data to a Flash cookie.

Anonymous data collection

Improving our user experience: In order to improve our user experience on this site, we are conducting random, anonymous collection of specific data relating to our visitors’ navigation, clicks, mouse movements, keystrokes and input in boxes. This securely encoded data is sent to the web service Mouseflow for analysis.

How to control cookies

You can refuse cookies on your computer by changing the browser settings. How you do this depends on the browser you’re using. However, you must to be aware that by doing so, many functionalities and services may become unavailable to you, because they rely on the website to remember your choices.

How to delete cookies

Cookies, you previously accepted, can easily be deleted. If you are using a PC with a recent browser, you can delete your cookies by using the shortcut: Ctrl + Shift + Delete.

If the shortcut isn’t working for you, or you are using a Mac, you start by identifying your browser, and then click on the relevant link:

Remember: If you use more than one browser, you have to delete cookies in each browser.

Internet Explorer

Mozilla Firefox

Google Chrome


Safari 5.0

Flash cookies (applies to all browser)

iPhone, iPad, and anything Apple

Android phones

Windows 7 phones

Further questions
If you have comments or questions regarding this information, or the handling of your personal information, you are welcome to contact us on tel.:+34 928 134 414, or by e-email